A SUN-Shortchanged Subscriber


I was praising Sun Cellular for its latest SunDroid offering in one of my previous posts here. I was saying “Samsung Galaxy Note 8.0 & Galaxy Grand– A SunDroid Rush Ultimate Offer“. Indeed, it was a good and bite-nailing offer on its surface. However, as the saying goes–Nobody is perfect and nothing is perfect.

Here in my blog, i am not fond of looking things at its negative side but rather looking positively that a little less perfect can be done perfectly. In short, i want solution to things that weren’t done correctly. Let me start by saying that the SunDroid offer that i availed of as my third postpaid plan from Sun is NOT WORKING PERFECTLY.

It’s not about the gadgets that come with the plan hence both for now–are working nicely. Thanks to Samsung. Rather, it’s the service from Sun that i am complaining.

When i claimed my gadgets and after paying the one-month equivalent of the MRF and the amortization, i was told at the last minute by the Customer Relations Officer of Sun that the SIM card for my new phone is 2G only.

Since i am very much familiar with technology and mobile phones, i asked why? The replied was: “Ganito talaga nilalagay namin sa mga offer na ganito.” I didn’t bother to ask further. I was then instructed to encode the setting of the phone once a signal shall be registered on the phone within 24 hours. I had followed the instruction and finally set the unit to “UMTS ONLY” as its assigned Radio Access Technology.

As far as i know, UMTS is a 3G radio technology designed for better data connectivity. I am also aware that Sun is operating both the 2G and the 3G technology. So, setting my phone to “UMTS only” will only connect my phone to Sun when there is a 3G signal.

However, my problem is there are several areas in Makati (the place i stayed after work) and Mandaluyong (where my work is located) that don’t have 3G signal from Sun. So, i ended up not receiving or not able to send/receive calls and SMS most of the time.

1057696_443915862382012_252903072_n1063652_443917545715177_177178185_n

My run around is to set my phone to receive “2G only” but the negative side when doing this is my data connection is only receiving EDGE signal.

992355_443913489048916_1613855857_n

1069048_443914215715510_10423150_n

I also experimented the other RAT setting by selecting the “Dual Mode” with UMTS” as its preferred band. This means that my phone can receive both 2G and 3G signals with UMTS as its preferred signal.

1059347_443916542381944_754572722_n1068967_444078205699111_374644271_n

Though, my phone can now receive enough cellular signal but all the times it has been stuck to the 2G signal. Thus, my data connection is subsequently in EDGE all the time. 

As a result, i can hardly open a web page and has a hard time opening a picture on Facebook.

1060910_443909555715976_1927294601_n1068915_443920462381552_1392964132_n

As the title of this post is saying–i am shortchanged by Sun Cellular. And it’s not only me–all of us who have been hooked to the SunDroid Rush. I had already sent an email to Sun Cellular seeking for clarification. But i can’t wait for their reply before i made this post.

Anyway, i don’t have plans pushing the resolution of my complaint. I don’t trust the NTC to give justice to me. It’s enough that i share this experience to all of you hoping you will have second thoughts and won’t be rushing in getting a SunDroid Rush plan. HaaayTek!

7 thoughts on “A SUN-Shortchanged Subscriber

  1. Being a SUN postpaid subscriber since 2011 I’ve noticed that instead of improving their service SUN seems to be moving backwards instead of forward. There was a time I could use my phone as a hotspot for my 3G connection but now even if I’m using my broadband SIM, it is still a 2G and you could no longer adjust it like before. Also the connection speed they’re promoting was 2 MBPS, lately it’s been clocking in at a rate of 0.77 KBPS. I’ve kept my SUN account for years because I was satisfied before. I’m not sure if it is because of Smart buying the company but they really need to fix their service.

    Like

    • My run around is to set my connection to AUTOMATIC as i illustrated above whenever i am at home and in the office. Other places has good 3G signal, so i connect it to UMTS. The device bundle offer is so tempting and it’s just fair. Only the Sun signal is a little problematic. But if in your area, you have a better 3G Sun signal, then i would recommend grab the offer. You’re only going to pay P400/mo for 24 months for the 2 devices worth P40,000.

      Like

  2. Pingback: Samsung Galaxy Note 8.0 & Galaxy Grand — A SunDroid Rush Ultimate Offer | iStoryang HaaayTek!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s