Globe feel contentment and vindication with the result of the Quality of Service Benchmarking done by the National Telecommunication in the National Capital Region during the second quarter.
The NTC used the “drive test” method or the calls are made inside a moving vehicle in 16 cities and 1 municipality in NCR during the months of April, May and June 2012. Only Globe and Smart SIM cards were used in the test hence other SIMs like Touch Mobile, Talk & Text, Sun, and Red Mobile are using the networks of either Globe or Smart.
The Globe Telecom sounds favored in the test result as it outsmarted the network of Smart Communication in the Call Setup Failure Rate or the Grade of Service which refers to the percentage of calls that were not given access by the network. Though, both Globe and Smart failed in this test but Globe is halfway ahead of Smart with 4.45% and 9.95% respectively. The standard for Grade of Service is pegged at 4% and the closer to 4%, the better.
Globe’s CEO Ernest Cu is proud to claim that “even with just our legacy network” Globe had outperformed Smart network which earlier claimed have finished their network upgrading. “”It is now clear who is telling the truth and really giving good service to the public…” Cu stressed. Globe has yet to finish its upgrading in the NCR while upgrades have been implemented already in the Visayas and Mindanao.
Cu had earlier lamented on the “negative advertising” placed by Smart on TV implying Globe subscribers dropped call experiences around the capital.
For Dropped Call Rate or the percentage of on-going call that were involuntarily terminated, the NTC has found out that both Globe and Smart were within the 2% minimum standard. But far from what Smart had implied in their TV ad above, Globe had only a Dropped Call Rate of 1.66%, within parity with Smart’s 1.53%.
Smart is ahead in all other benchmark tests but only with slight differences over Globe. But it lagged behind on the ability of a subscriber to successfully make a call.
NTC Summary of QoS Benchmarking of Globe and Smart
|1-Blocked Calls/Grade of Service||4.45%||9.95%||4% (minimum)|
|2- Dropped Call Rate||1.66%||1.53%||2% (minimum)|
|3- Average Receive Signal Level||-69.23dBm||-62.63dBm||-85dBm (minimum acceptable range)|
|4- Average Signal Quality||0.72||0.63||0 – 4 (closer to 0 the better)|
|5- Call Set-Up||11.90 secs||11.74 secs||Below 14 secs|
Definition of QoS Benchmark (by NTC) :
Average Receive Signal Level – refers to the signal strength that was being provided by the serving cell site to the mobile
handset of the subscriber while the conversation is on-going. This refers to the signal bar
of a subscriber’s handset.
Average Signal Quality – is the quality of voice transmission while a subscriber is using his mobile phones. It should not
be choppy or garbled.
Call Set-Up – refers to the time required for the network to activate the called party. In simple terms, this refers to the
period required from the time a subscriber finished dialing to the time of the first ring.
Smart Communications, in a separate statement, belittles Globe’s claims saying “the National Telecommunications Commission (NTC) confirmed the network superiority of Smart Communications, Inc. (Smart)” on the said NTC Benchmarking.
Smart hits Globe for exploiting the only parameter which the latter exceeded against Smart which is the Grade of Service. Smart said the Average Receive Signal Level shows that their signal “is up to five times stronger than Globe’s. In terms of customer experience, a stronger signal level means better indoor coverage, resulting in better voice quality, less drop calls, faster and more reliable SMS and higher data speeds.”
Folks, it’s up to you to decide–which network delivers!